We were not sure how COVID-19 would effect home buying, but with continued communication, Collins Group Realty put our minds at ease.
Fred and his team at Collins Group were amazing during our selling process. Not only did our house go under contract in three days, but they continued to communicate during the whole process. I would highly recommend them to anyone.
Charlotte was our agent and for her assistance and support we are grateful. She is experienced, knowledgeable, professional and was extremely supportive during some of the challenges of the process of selling one’s home. She always followed through on providing us with feedback from a showing to updating us on the progress of our contracts. The presentation of our home in photos, postcards and online was excellent, not only on our brochures but also in capturing our lot. The geographical reach was excellent in providing the opportunity to see our home. Also we appreciated all the information on sales in Bluffton and the area.
After first meeting Velinda, she had the passion, energy, and experience we were looking for. Since this purchase was for a second home, we were not always available if/when something came up on market or information was needed. Velinda was our eyes/ears throughout the process. She was patient and never seemed to put herself or Collins Group first. It was always about us. She also helped us with understanding all the benefits of HH Island and what to expect here.
I chose to use Charlotte because of her professionalism, attention to detail, and knowledge of the business and area. Charlotte and the Collins Group team stayed on top of the plan from beginning to end. She gave me valuable advice through the process but I was also impressed by the weekly videos that came, with updates on the market conditions, etc.
Ryan was always available and in constant communication. Professionalism was clearly above the competition with the first phone interaction. The team checking on us (especially afterwards) was impressive. I believed you all care about us.
We were under a huge time constraint and had already left the island. Collins Group Realty managed to make sure the impossible happened. We have told eveyone “Collins Group Realty really does what they say they will do.” We were impressed with the professionalism, attention to detail, and the cheerful and helpful attitude from everyone.
With COVID 19 and us being in PA, we were concerned about things such as returning our spectrum cable box. Collins group did that for us. They took great photos and had a wonderful description of our place which was why it sold in 3 days! We originally bought from Howard and loved Collins Group, so we decided to use them to sell. We would highly recommend Collins Group Realty to anybody interested in the Hilton Head market. Everyone we worked with was professional and knowledgeable. The process was seamless and quick.
We originally bought our condo with Joan as our agent and we had such a great experience we came back to Collins Group to sell it. The marketing was phenomenal. We had good support, great pictures, and they found us repair guys. Chip’s sales reports were very useful in making the pricing decision.
We appreciated that Kathy was willing to show us types of homes and areas that we were not originally going to look at. It really made a difference as to what and where we ended up buying.
Charlotte provided exceptional service in pricing our house correctly, marketing the property in all types of media, providing timely feedback after each showing and successfully navigating us through negotiations in all aspects of the sell. When I was anxious, Charlotte was the calm in the storm. Thank you Charlotte and Collins Group Realty for a successful transaction.