I am an immigrant and although my English is pretty good, I have a heavy accent. It is hard for me to understand certain laws relating to selling and buying houses. Also, sometimes you feel uncomfortable talking to people, but everybody at Collins Group Realty made me feel secure, they answered all my questions, clarified all my doubts and sold my houses. They were great!! Five stars.
I contracted and was recovering from COVID-19 during the time of my purchase and months later I still have major residual symptoms. There were many days that I couldn’t answer the phone or nearly spell my name. During this time Joan was my advocate making sure I was well represented. Karen also reached out to let me know what I needed to do and offered her help. The team truly made me feel like I was part of something special and I was! The Collins Group were very professional and yet personable. I was kept abreast of all closing process along the way and was encouraged to reach out if I needed to. A direct in person phone call and a video added to the personal exchange.
Velinda was excellent. She was very responsive to all our needs. The team works well together.
I spoke with Ryan on the phone before we were going to be in the area, he answered all my questions and sent several listings on a regular basis. The fact we live 800 miles away was difficult. The fact that Ryan went above and beyond to show properties to our relatives and finding answers to a few off the wall questions eased our minds and made us feel comfortable. We trusted Ryan’s experience and judgement. He made the process pretty easy. I think you are good at what you do, and, you have a great process.
We highly recommend Collins Group Realty. They were there for us every step of the way! Communication is a key factor in any business. We felt very comfortable with how quickly our questions were answered. Kristen went above and beyond expectations for us. Karen and Taylor were always prompt in answering questions and keeping in touch. We loved the videos too! They provided great information.
Kristen was very effective at communicating the availability of homes in the marketplace via email. She was also responsive in setting up appointments to view properties and help us brainstorm options in a tight seller’s market. We were VERY pleased with the expertise and care Kristen brought to the table. The whole process was really a team effort. Once the offer was accepted, the handoff to the Karen and the others to assist and coordinate closing details was seamless. The tagline “Structured to Serve” serves Collins Group Realty very well.
Andrea contacted us within minutes of us doing our search. She explained the difference between short term and long term rentals, and helped us narrow down what we should be considering. We were never thinking about buying investment properties until we met Andrea! Also, Andrea’s knowledge of the lenders, lawyers, management companies and the relationships that she has with all of them was so valuable to us, since we are doing this long distance. And we felt like there was a team, with Karen jumping in as well.
Even though we were just exploring to see if this was an area we would love to own a home in, Kristen took the time to get to know us, learn what was important to us and was very accommodating to our constant inquiries. We can’t say enough how incredible she was to work with, and how she learned from every interaction. When we finally decided to visit and view some homes, she did an excellent job of putting appropriate places in front of us. Your group exceeded our expectations. Communication and engagement were outstanding. Being buyers from Indiana, there were several times where Kristen was our eyes, hands and feet, and provided plenty of photos and was engaged through the construction process.
Professional, friendly, and satisfactory home buying experience.
Wow! That about sums it up! It was such a pleasure to work with Collins Group Realty. The selling of our lot was flawless. Incredible customer service that was above and beyond the call of duty! We greatly admire your customer service. Top notch! Thank you for making everything so easy.